Flipkart Hiring Inbound Customer Service| Apply Right Now

• Flipkart Hiring Inbound Customer Service
• Job Title: Inbound Customer Service
• Company: Flipkart
• Degree: Any Graduate Can Apply
• Stipend: Competitive Stipend
• Location: India
• Experience: Freshers/Experienced Both Eligible

Company Overview:

Flipkart, India’s major e-alternate market, keeps revolutionizing online shopping with modern-day era and amazing customer support. Founded in 2007, Flipkart has grown into its family name, offering a large variety of merchandise at some stage in instructions collectively with electronics, style, home requirements, groceries, and more. As a business enterprise committed to purchaser pride, Flipkart is expanding its customer support crew and welcoming professional experts to join as Inbound Customer Service Representatives.

This role is a great possibility for oldsters who are obsessed with presenting pinnacle-notch customer support, resolving purchaser queries efficiently, and making sure a fantastic search for enjoyment. If you’ve been given strong verbal exchange competencies, problem-solving skills, and a purchaser-first mindset, this process is for you!

Job Summary: Flipkart Hiring Inbound Customer Service

As an Inbound Customer Service Representative, you’ll be the primary issue of contact for Flipkart’s clients, addressing their issues, resolving court docket docket instances, and presenting information approximately products, orders, deliveries, and returns. Your position is important in ensuring that customers have a continuing and pleasing shopping revel in.

You will cope with purchaser queries via cellular phone calls, emails, and chat help, providing real-time answers with professionalism and empathy. The first-rate candidate must be purchaser-orientated, tech-savvy, and able to address strain in short-paced surroundings.

Key Responsibilities: Flipkart Hiring Inbound Customer Service

1. Answer Customer Queries Efficiently:

• Handle inbound patron calls regarding order popularity, payments, product availability, refunds, and delivery problems.
• Provide quick and accurate resolutions to ensure excessive consumer satisfaction.

2. Resolve Customer Complaints:

• Investigate and resolve consumer issues concerning late deliveries, defective merchandise, or incorrect orders.
• Coordinate with internal departments like logistics, warehouse, and technical organizations to discover solutions.

3. Provide Product and Service Information:

• Educate clients about Flipkart’s suggestions, pass lower back strategies, and ongoing offers.
• Suggest opportunity merchandise even as critical.

4. Process Returns, Replacements, and Refunds:

• Assist customers in starting go-back or substitute requests.
• Ensure refund strategies are finished without difficulty.

5. Maintain Customer Records:

• Accurately file client interactions, court instances, and resolutions in the system.
• Follow up with clients even as vital.

6. Meet Performance Metrics:

• Achieve day-by-day goals which include call managing time, customer satisfaction ratings, and primary-call selection costs.
• Handle multiple queries efficiently at the same time as preserving issuer first-rate.

7. Work in a Team-Oriented Environment:

• Collaborate with fellow group contributors and supervisors to improve consumer experience.
• Share feedback and participate in training commands to beautify customer service abilties.

Required Skills and Qualifications: Flipkart Hiring Inbound Customer Service

Educational Qualification:

1. Minimum: twelfth pass (Higher Secondary Certificate)
2. Preferred: Graduate in any vicinity (Commerce, Arts, Science, or Business Administration)

Experience Required:

1. Fresher candidates can look at (schooling can be furnished).
2. Experienced applicants (1-3 years) in customer service, BPO, or name centre roles are desired.

Technical Skills:

1. Basic statistics of using computer structures, emails, and CRM software program software.
2. Familiarity with e-exchange structures is a delivered gain.
3. Proficiency in MS Office (Excel, Word, Outlook) is a plus.

Soft Skills:

1. Excellent Communication Skills (English, Hindi, or any neighbourhood language).
2. Active Listening and Patience at the same time as managing customers.
3. Problem-solving abilities to address patron complaints successfully.
4. Empathy and Professionalism at the same time as interacting with diverse customers.
5. Multi-tasking Skills to manipulate a couple of conversations simultaneously.

Other Requirements:

1. Candidates must have quiet and expert artwork surroundings if working remotely.
2. An excessive-tempo internet connection is needed for artwork-from-domestic positions.
3. Willingness to artwork in rotational shifts, which includes weekends and vacations.

Why Join Flipkart Hiring Inbound Customer Service?

Competitive Salary & Benefits:

• Attractive income package with overall performance-based total incentives.
• Health coverage, employee discounts, and paid depart.

Work From Home & Flexible Shifts:

• Opportunities for some distance off work (as consistent with commercial enterprise business enterprise policy).
• Flexible shifts for work-lifestyle stability.

Career Growth & Training:

• Structured schooling applications to beautify verbal exchange and technical skills.
• Growth opportunities inner Flipkart’s customer support and management groups.

Positive Work Environment:

• Work with a dynamic and supportive institution.
• Employee engagement activities and career improvement packages.

Application Process: Flipkart Hiring Inbound Customer Service

How to Apply for Flipkart Hiring Inbound Customer Service?

Interested applicants can exercise through:

1. Flipkart’s Official Careers Page – www.Flipkartcareers.Com
2. Email Your Resume – careers@flipkart.Com (point out “Inbound Customer Service Representative” inside the trouble line).
3. Walk-In Interviews – Available at select Flipkart workplaces (place information may be supplied after software program screening).

Selection Process:

The hiring way includes the following steps:

1. Application Screening – Resume shortlisting primarily based on abilties and experience.
2. Telephonic Interview – HR will observe conversation competencies and task wholesome.
3. Online Assessment – Basic aptitude and customer support scenario take a look at.
4. Final Interview – Conducted via the use of the institution lead or hiring manager.
5. Offer Letter & Onboarding – Selected applicants will receive offer letters and undergo education.

FAQs About the Job:

1. Is this a Work-From-Home job?

Yes, Flipkart offers artwork-from-home alternatives for eligible applicants primarily based totally on location and enterprise regulations.

2. Are freshers eligible to apply?

Yes, freshers with unique communication skills can follow. Training can be provided.

3. What are the strolling hours?

The job requires rotational shifts, at the side of weekends and public vacations, with 9-hour shifts (which encompass breaks).

4. Is there any bond or settlement for this assignment?

No, there may be no bond, but employees are predicted to commit to Flipkart’s recommendations and necessities.

5. What are the career boom opportunities?

Employees can beautify to Senior Customer Support, Team Lead, or Managerial roles primarily based totally on ordinary overall performance.

Conclusion:

If you have a passion for customer support and want to be a part of India’s top e-alternate logo, Flipkart, this is your chance! As an Inbound Customer Service Representative, you may play a critical function in enhancing customer delight and ensuring easy buying tales for millions of clients.

Apply now and be part of Flipkart’s purchaser fulfilment adventure! 🚀

Click Here To Apply Online

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