Cognizant Hiring Customer Service Executive Job| New Vacancy 2025

• Cognizant Hiring Customer Service Executive 
• Job Title: Customer Service Executive
• Company: Cognizant
• Degree: Any Graduate Can Apply
• Salary: INR 3-6/-LPA
• Location: India
• Experience: Freshers/Experienced Both Eligible

Company Overview: Cognizant

Cognizant is an international leader in generation, consulting, and company machine services, supporting corporations to modernize the era, reimagine techniques, and transform patron evaluations. With a sturdy presence in India, Cognizant has constantly been one of the pinnacle employers in the IT and BPO sectors. It offers dynamic artwork surroundings, professional growth opportunities, and fantastic benefits.

Cognizant Hiring Customer Service Executive

Cognizant is actively on the lookout for enthusiastic and client-orientated specialists to sign up for its group as Customer Service Executives. This function is proper for people with notable conversation talents, an ardour for customer service, and a hassle-fixing mindset.

Job Location: Cognizant Hiring Customer Service Executive

Multiple places at some point in India, which include however no longer limited to:

Bangalore
Hyderabad
Pune
Chennai
Noida
Kolkata
Mumbai
Employment Type:
Full-time
Work from workplace
Rotational shifts (which include night-time shifts, depending on enterprise necessities)

Job Responsibilities: Cognizant Hiring Customer Service Executive

As a Customer Service Executive, you’ll be accountable for handling customer queries, resolving issues, and ensuring consumer satisfaction. Your key responsibilities will encompass:

1. Customer Interaction & Support:

Respond to purchaser inquiries via smartphone, e-mail, or chat in an expert and courteous manner.
Provide correct and well-timed information to clients concerning products, services, and tips.
Assist clients in troubleshooting troubles and locating answers to their troubles.
Handle client court docket instances effectively, making sure they’ll be resolved in a nicely timed and incredible manner.

2. Process Adherence & Quality Compliance:

Follow mounted commercial agency employer hints and customer support protocols.
Maintain records accuracy on the same time as documenting consumer interactions and transactions.
Adhere to all compliance and regulatory necessities related to customer statistics and enterprise approaches.
Ensure carrier degree agreements (SLAs) and key performance signs (KPIs) are met continuously.

3. Issue Resolution & Problem Solving:

Identify, examine, and treat customer troubles successfully.
Escalate unresolved troubles to better stages of help whilst vital.
Proactively discover ability issues and endorse improvements in techniques.

4. Communication & Relationship Management:

Develop a sturdy rapport with customers to enhance their ordinary experience.
Collaborate with inner organizations to ensure seamless service transport.
Keep clients informed approximately new products, gives, and services that can be relevant to their dreams.

5. Continuous Learning & Improvement:

Stay up to date with corporation hints, product knowledge, and industry developments.
Participate in normal education intervals to enhance talents and statistics.
Provide remarks on customer worries and endorse provider enhancements.

Required Skills & Qualifications: Cognizant Hiring Customer Service Executive

1. Educational Qualifications:

Any graduate (B.Com, BBA, B.Sc, BA, B.Tech, BCA, and so on.)
Postgraduates (MBA, M.Com, M.Sc, and so forth.) also are welcome to apply.
Freshers and skilled applicants can exercise.

2. Technical & Communication Skills:

Excellent verbal and written conversation competencies in English.
Proficiency in community languages is a plus (e.g., Hindi, Tamil, Telugu, Kannada, and so on.).
Basic computer information, together with MS Office and typing capabilities.
Experience with CRM gadgets and ticketing structures (desired but now not obligatory).

3. Behavioural & Interpersonal Skills:

Strong customer support orientation and problem-solving capabilities.
Ability to paint in a quick-paced environment.
Good listening abilities and hobby to element.
Ability to multitask and deal with stress efficiently.
Willingness to artwork in rotational shifts, which encompass weekends and holidays.

Why Join Cognizant Hiring Customer Service Executive?

1. Career Growth Opportunities:

Cognizant provides severa professional development packages, mentorship, and internal machine promotions.
Opportunity to transition into different roles like Team Leader, Quality Analyst, Process Trainer, and additional.

2. Competitive Salary & Benefits:

Competitive earnings package deals cope with normal overall performance-primarily based incentives.
Medical and medical medical insurance coverage.
Paid time off, annual depart, and unwell leave advantages.

3. Learning & Development:

Regular schooling applications for functionality enhancement.
Opportunity to artwork with worldwide clients and contemporary-day era.
Four. Employee-Centric Work Culture:
Supportive and inclusive artwork environment.
Work-lifestyles balance and flexible paintings hint.
Employee engagement sin ports activities and group outings.

Salary & Perks: Cognizant Hiring Customer Service Executive

Salary Range: ₹2.Five LPA – ₹5 LPA (counting on revel in and area).
Incentives & Bonuses: Performance-based incentives, shift allowances, and referral bonuses.
Other Perks: Food coupons, cab facilities (for nighttime time shifts), and health programs.

Selection Process: Cognizant Hiring Customer Service Executive

1. Online Application & Resume Screening:

Submit your updated resume through Cognizant’s career portal or system internet web websites like Naukri, Indeed, and LinkedIn.

2. Online Assessment (If Applicable):

Basic flair check (logical reasoning, numerical capability, and verbal capability).
Communication assessment (spoken and written English skills).

3. HR Interview:

Discussion on earnings expectancies, paintings enjoy, and availability.

4. Final Round – Operations Interview:

Scenario-primarily based totally on customer support questions.
Role-unique questions to assess trouble-solving talents.

5. Offer & Onboarding:

Successful candidates will gather a suggestion letter and undergo onboarding and education earlier than starting artwork.

How to Apply for Cognizant Hiring Customer Service Executive?

Interested candidates can study through:

Cognizant’s expert careers portal: www.Cognizant.Com/careers
Job portals: Naukri, LinkedIn, Indeed, and so on.
Walk-in Interviews: Cognizant conducts regular stroll-in interviews in number-one towns. Keep a watch constant on decent bulletins.

Conclusion: Cognizant Hiring Customer Service Executive

A Customer Service Executive feature at Cognizant is a high-quality possibility for human beings looking to gather a profession inside the customer support industry. With aggressive earnings, professional growth, and dynamic artwork surroundings, Cognizant offers a profitable level. If you have been given sturdy communication skills, an ardour for helping clients, and a willingness to research, check in recent times and end up part of Cognizant’s global-splendor customer service employer!

Cognizant is hiring Customer Service Executives! Join a dynamic crew, manipulate consumer queries, remedy troubles, and ensure pleasure. Competitive revenue, career boom, and benefits. Freshers & skilled candidates are welcome. Apply now for exciting possibilities in fundamental Indian towns! #CognizantJobs

Click Here To Apply Online

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