Concentrix Corporation is a global chief in business organisation machine outsourcing (BPO) and purchaser experience (CX) offerings, founded in Newark, California. Founded in 1983, it have turn out to be an unbiased, publicly-traded employer on December 1, 2020, after spinning off from SYNNEX.

Today, Concentrix serves over 2,000 customers—which incorporates one hundred fifty five Fortune Global 500 producers—in the course of six continents and more than 70 worldwide locations, presenting offerings in 150+ languages. Its answers span purchaser care, digital transformation, AI-powered analytics, technical aid, and again-place of business operations.

By 2023, the corporation reached about 440,000 personnel, growing to 450,000 in 2024, and said USD $22–$23 billion in annual income. Concentrix additionally earned a spot at the Fortune 500 in 2024, score #499.

Driven with the aid of CEO Chris Caldwell in view that its public debut, the corporation agency has grown organically and through key acquisitions—IBM Daksh (2013), Minacs, Convergys (2018), Webhelp (2023), and Philippines’ BlinkCX (2025). These actions helped make bigger Concentrix’s international gain and diversify its provider portfolio.

Their enterprise mission emphasizes being a “new breed of tech-powered, intelligence-fueled” business company that demanding conditions conventions and guarantees “smart transformation” via integrated format, assemble, and run skills . This consists of AI-higher gadget like iX Hello 2.Zero, and deep company understanding at some point of sectors like tech, banking, healthcare, retail, telecom, and public offerings.

While Concentrix enjoys a robust reputation for patron retention—approximately ninety five%—and deep partnerships with lengthy-term clients (avg. Sixteen years), employee critiques are blended. Reddit customers document opinions beginning from poisonous place of work way of existence and underpayment to harsh regular general overall performance objectives. One everyday remark said: