Flipkart Job Opportunity for Freshers(0-3 yrs) | Quick Apply

Flipkart is India’s pioneering e-trade marketplace, founded in 2007 and primarily based in Bengaluru. Flipkart Job Opportunity for Freshers, Initially centered on on-line e book income, it has developed right into a complete platform selling electronics, style, home essentials, groceries, and way of life merchandise. The employer has over 150 million registered users and hosts millions of sellers, offering customers a numerous catalog and handy purchasing experience.

Flipkart is celebrated for its client-first innovations, introducing coins-on-transport, clean returns, and rapid delivery via applications like Flipkart Plus and Smart. Its logistics arm, Ekart, guarantees national reach, along with extra far flung parts of India. The acquisition of Myntra and PhonePe added fashion retail and virtual bills respectively, making Flipkart a tremendous participant in India’s digital trade ecosystem.

Technology drives a lot of Flipkart’s strengths, with investments in AI for customized pointers, information analytics for stock management, and app improvements to decorate buying ease. The business enterprise also encourages small marketers through its supplier guide programs and market training centers.

Flipkart is part of Walmart’s global operations following a 2018 investment, allowing get admission to to global sourcing and retail era. It supports sustainability thru green packaging, green logistics, and social applications specializing in virtual literacy and possibility for underrepresented corporations. Continuously adapting to market changes, Flipkart remains at the vanguard of India’s digital retail revolution.

• • Job Role: CRM Executive
  • Job Category: Marketing
  • Company: Flipkart
  • Education: Graduation
  • Work Mode: Hybrid
  • Experience: 0 – 3 Years
  • Location: Bengaluru
  • Employment Type: Full-Time, Permanent

Flipkart Job Opportunity for Freshers:-

Flipkart, definitely certainly one of India’s biggest and maximum a hit e-commerce structures, is actively searching out encouraged and detail-oriented applicants for the location of CRM Executive. This feature plays a crucial function in improving patron pride and resolving post-buy troubles associated with orders, refunds, shipping repute, or company comments.

As a CRM Executive, you will be part of the Customer Experience Team, walking carefully with inner stakeholders including the logistics, dealer aid, and technical agencies to provide nicely timed and correct help to clients. Your duties encompass handling queries, following up on unresolved instances, documenting patron comments, and making sure high ranges of purchaser engagement.

This position is excellent applicable for recent graduates or specialists with up to three years of customer service, CRM, or operations revel in. A ardour for fixing consumer problems, easy communique skills, and an capability to multitask in a excessive-quantity environment will make sure success in this role.

Key Responsibilities:-

1. Handle consumer queries and lawsuits received through a couple of channels which include email, chat, and calls.
2. Track patron orders, returns, and refunds, making sure seamless decision internal SLA timelines.
3. Coordinate with warehouse, transport, and operations teams to observe up on order recognition or logistical problems.
4. Analyze consumer worries to perceive recurring styles and advocate system improvements.
5. Maintain correct statistics of consumer interactions inside the inner CRM machine.
6. Monitor escalation instances and proactively offer updates to clients.
7. Assist in new process rollouts related to customer support and enjoy improvement.
8. Use reviews and dashboards to tune key patron metrics and difficulty decision typical performance.
9. Provide actual-time useful resource for key sale activities, together with Big Billion Days, and excessive-site visitors operational cycles.
10. Maintain professionalism and empathy in all patron interactions, even below strain.

Qualifications and Eligibility:-

• A graduate diploma in any field is mandatory. A specialization in Business, Communications, or associated fields is favored.
• Zero to a few years of experience in CRM, customer service, backend operations, or BPO roles.
• Proficiency in spoken and written English. Knowledge of local languages is a plus.
• Comfortable the use of era equipment, CRM systems, spreadsheets, and e-mail.
• Must be inclined to enroll in right away and artwork from the Bengaluru workplace.
• Ability to paintings in rotational shifts, consisting of weekends and holidays if required.

Skills Required:-

1. Strong communique and interpersonal abilities.
2. Customer-centric attitude with a ardour for fixing problems.
3. Time management and multitasking potential.
4. Attention to detail in coping with records and recording consumer interactions.
5. Analytical thinking to pick out out developments or root reasons of routine troubles.
6. Collaborative mind-set to paintings with circulate-beneficial teams.
7. Resilience in coping with irate or dissatisfied clients correctly.
8. Adaptability to dynamic strategies and new technologies.

Key Performance Indicators (KPIs):-

• Average coping with time in keeping with customer problem.
• Customer pleasure score (CSAT).
• Resolution time and closure costs.
• Accuracy in documentation and CRM updates.
• Escalation rates and take a look at-up effectiveness.
• Participation in improvement tasks and feedback packages.

Why Join Flipkart:-

1. Opportunity to paintings with taken into consideration certainly one of India’s pinnacle e-trade producers.
2. Exposure to a dynamic consumer operations surroundings and principal CRM tools.
3. Be part of a group that right away impacts customer consider and platform recognition.
4. Learn from experienced leaders in retail operations, purchaser revel in, and manner excellence.
5. Contribute to big-scale activities like Big Billion Days and revel in real-time trouble solving.
6. Fast-tune career boom opportunities in client revel in, analytics, or operations manage.

Benefits and Compensation:-

1. Competitive profits and overall performance-linked incentives.
2. Employee reductions on Flipkart merchandise.
3. Medical coverage for personnel and dependents.
4. Provident fund and other statutory advantages.
5. Cafeteria, gym, and pastime facilities on campus.
6. Learning and development programs tailored to career increase.
7. Paid time without work, casual leaves, and holiday schedules as in line with policy.
8. Wellbeing tasks and intellectual health assist.
9. Recognition and rewards programs for exceptional performers.

Growth and Development Opportunities:-

At Flipkart, CRM Executives have the possibility to:

• Advance to roles which includes Senior Executive, Process Lead, or CRM Analyst based totally on performance.
• Transition into distinctive departments like Category Management, Supply Chain Operations, or Customer Analytics.
• Participate in ongoing expertise development through based mastering paths.
• Work on specific initiatives that force client experience innovation.
• Contribute to beta trying out of purchaser enjoy gadget and automation bots.

Work Culture:-

Flipkart promotes a colorful and inclusive lifestyle that values transparency, innovation, and collaboration. Employees are recommended to explicit thoughts, boost concerns, and contribute to non-stop procedure improvements. The surroundings is speedy-paced, purchaser-centered, and pushed via records-backed alternatives. Flipsters, as Flipkart employees are often called, enjoy an open-door coverage, flat hierarchy, and a strong experience of ownership in their work.

Challenges You’ll Tackle:-

• Managing height season workloads and preserving overall performance during excessive-strain situations.
• Handling customers with numerous backgrounds and expectations.
• Addressing technical system defects in real-time even as preserving consumer bear in mind.
• Navigating dependencies at some point of different teams and structures to solve multi-step problems.
• Keeping up with machine adjustments and adapting speedy to new regulations.

Selection Process:-

The choice technique includes:

• Application Screening: Review of resume and applicable revel in.
• Initial Interview: Telephonic or video interview targeted on verbal exchange skills and problem-fixing capability.
• Assessment Round: Situational and behavioral eventualities to check thinking, tone, and empathy.
• Final Interview: Discussion with a senior group member on expectations, employer lifestyle, and function readability.
• Selected candidates will acquire a suggestion letter and onboarding details digitally. Flipkart guarantees a smooth induction technique and pal assist for new joiners.

How to Apply?

1. Visit the authentic careers web page or manner boards wherein the agency lists open roles.
2. Search using key phrases inclusive of “CRM Executive Bengaluru” or “Customer Support Flipkart”.
3. Click on the best process list, fill out the software program form, and upload your up to date resume.
4. Ensure that your touch data and preferred turning into a member of date are noted definitely.
5. Keep a watch constant for your e mail and call for interview invites or updates from the HR team.

Conclusion:-

The CRM Executive function at Flipkart gives an outstanding access factor into the suddenly growing Indian e-trade industry. It combines client interplay, operational coordination, and analytical questioning. Whether you are a more energizing eager to begin your career or someone looking to shift proper into a tech-pushed client engagement role, this possibility provides gaining knowledge of, worrying conditions, and career improvement.

By becoming a member of the Flipkart purchaser revel in team, you can now not most effective clear up problems however play a vital function in strengthening patron loyalty. With Flipkart’s endured focus on innovation and provider excellence, your feature as a CRM Executive will contribute immediately to constructing don’t forget, enhancing satisfaction, and shaping the internet shopping for adventure for lots and hundreds of customers all through India.

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